Contact Us

Party City Casino support is here to help players and visitors with questions about the site, account access, payments, gameplay, or anything else you’d like clarified before you play. If you’re not sure which option to use, start with the method that matches your situation best—quick questions often fit chat, while account matters are usually easier to handle in writing.

How to reach us

Contact options may vary depending on availability, but you can generally reach Party City Casino through email, live chat (when offered on-site), phone, or an online message form. Choose the channel that feels most convenient, and include a short, clear description of what you need so the right team can assist you.

Email support for account and detailed requests

Email is a good fit for general inquiries, account-related questions, verification or document follow-ups, and anything you’d like to keep in writing.

You can contact the support team at support@partycitycasino.com.

Live chat for quick help (when available)

If you prefer real-time help, live chat can be a convenient option for basic questions and troubleshooting while you’re using the site. When chat is available, you’ll typically find it directly on the website so you can message a support agent without leaving your session.

Contact form for messages sent through the site

If you’d rather not use email, an online contact form may be available on the website. This can be an easy way to send a message to support while ensuring your details and topic are captured in one place.

Phone support

For players who prefer to speak with someone, Party City Casino offers a toll-free line: US/CA Toll Free: 800-684-1300.

What to include to get the right help faster

To help support understand your request, you may be asked to share your name, your registered email address, your username, and a brief summary of the issue (including any relevant error messages, transaction references, or dates if applicable). For security reasons, avoid sending sensitive payment details in a message unless you’re specifically instructed to do so through a secure process.

We’re here when you need us

Whether you’re checking on an account detail, sorting out a payment question, or looking for help navigating the site, reach out using the contact option that works best for you.